Reports & appeals

Filing a Report

• Reports must be made at the Job Center (JC).
• Reports must include sufficient evidence to reach a justified conclusion.
• A minimum 2-minute clip from your own POV must be provided.
• The clip must include audio from both parties to give full context of the scenario.
• You must clearly identify the rule break(s) you are reporting.
• You have 24 hours to file a regular report for a scene, after 24 hours the report is no longer valid.
• If a player opens a ticket about missing items due to a server rollback or timeout, they must provide a clip as proof. Without a clip, no reimbursements will be issued.

Defending in a Sit

• When defending yourself in a sit, you must present a clip from your own POV.
• If you are offline when a report is filed, you will be added to a ticket and notified of your offense.
• If you do not reply or provide evidence in your defense, punishments will be applied.

Revenge Reporting

• Revenge reporting is strictly prohibited. You cannot report someone from the same scene after a sit has already concluded.
• If you have a counter-report against someone who is reporting you, raise it with the staff member during the active sit.
• If rule breaks are found on both sides, both parties will receive consequences.

Ban Appeals

• Open a ban appeal ticket and follow the provided format.
• Include full details on why you were banned and attach any supporting evidence.
• Do not open a regular support or developer ticket for a ban appeal — it will be closed.
• Confidential tickets are only for instances where you feel unsafe or are being unfairly judged. Staff reports can also be submitted here.

Chargeback Policy